Technical Program Manager

This is us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

REQUIREMENTS

The role

In this role you will lead Kaltura’s solutions program leading end 2 end projects to our customers.

This includes overseeing our engineering, DevOps and QA’s planning, execution, and delivery of Kaltura products installation and upgrade projects at customers premises and working closely with our customers.

This role requires you to have a good infrastructure technical understanding, excellent communication skills – both customers facing and internally, seeing the big picture but also the small details and great problem-solving.

The day-to-day

- End-2-End responsibility for delivering Kaltura’s product installation and upgrades projects. This includes planning, execution, monitoring, resource management, risk management, communication, and customer support.
- Coordinate requirements, dependencies, tasks, and timelines across teams and with the customers, across multiple time zones
- Understand business goals and ensure communication and alignment regarding deliverables between stakeholders, resolving conflicts and mitigating risks.
- Working with our customer support teams to make sure support tasks are being triaged.

Ideally, we’re looking for:

- At least 5 years of customer facing program/project management or other relevant technical role experience in the software industry.
- Excellent social skills and a great ability to make both customers and your internal teams happy.
- High level of infrastructure technical understanding and software delivery knowledge.
- A get-things-done, proactive, team player with a “can do” and “no ego” approach.
- Fluent in English, both written and verbal

These would also be nice:

- PMP / Agile/ Scrum development certification
- Proficient JIRA knowledge

The perks:

- Hybrid, flexible work environment

- Extended private health (including mental) insurance

- Personal and professional development programs
- Occasional Cross company long weekends