Technical Account Manager (TLV)

Noname Security, founded in 2020, is rapidly growing with more than 200 team members globally, and only a year out of stealth, the company is the first API Security Unicorn, at $1B valuation and $220M in total financing. Noname Security is also one of the fastest growing cybersecurity companies ever. Our mission is to reduce the risk of API security vulnerabilities and cyber-attacks. Our API Security Platform is an out-of-band solution that doesn’t require agents or network modifications and offers deeper visibility and security than API gateways, load balancers, and WAFs. No one addresses the API security challenge like Noname.

Technical Account Managers (TAMs) work directly with customers to understand and address their greatest needs in API Security, implementing Noname solutions for maximum impact. Our customers rely on Noname’s platform for some of their most critical infrastructure, and are interested in questions like “How do we secure all those APIs we have?” or “What is the best way to proactively mitigate attacks before they happen?”. As a TAM, you’ll apply your problem-solving ability, customer empathy, creative thinking, and technical skills to help organizations map their APIs, assess their exposure, and mitigate those, driving a real impact for our customers. You’ll have the opportunity to access some of the world’s most complicated, forward-looking customer environments across a wide range of industries and institutions.

We work in small teams with minimal supervision and own end-to-end execution of high stakes projects. Your days include discussing architecture with customer infra engineers, wrangling cloud-infra integrations, establishing value measurements to executive reports, presenting findings to Application Development experts, or training a new member of our team. Your work will ensure that goals and milestones are being met for each customer. When technical obstacles arise, you will employ a strong knowledge of APIs, Security, SaaS, and cloud infrastructure to drive the successful adoption of the Noname platform.

Whether you aspire to be a customer-facing leader or a technical leader, we believe Noname would stretch you to the next level of your journey — with the best colleagues — to learn how. You’ll learn how to solve complex technical and business problems, assess alternatives, costs and consequences of various solutions, and present those to stakeholders. You’ll learn new technologies and cloud stacks, and run presentations to CISO-level audiences. You’ll work autonomously and make many decisions independently, within a team that supports and challenges you as you grow and develop.

Responsibilities:

Common TAM tasks include:

- Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
- Build and maintain strong professional relationships with decision makers
- Own the technical relationship with customers from onboarding through renewal
- Perform technical presentations and demos for customers and partners
- Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
- Serve as a product and app sec subject matter expert to support customers
- Explain features and benefits to customers
- Stay up-to-date on relevant solutions, products and services
- Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
- Provide updates to customers on requested features, bug fixes and product roadmaps
- Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
- Some travel expected

REQUIREMENTS

- High proficiency in spoken and written English - Must
- Bachelor's degree in a technical domain (or equivalent certifications)
- 5+ years' experience and a strong, successful track record in the security industry with large enterprise customers
- A solid understanding of API and API management principals
- Excellent knowledge and experience with a wide variety of IT technologies, cloud services (such as AWS, GCP and Azure) and security solutions
- Understanding of appsec principles and how to apply them in the app development process
- Excellent written and verbal communication and presentation skills
- Strong listening skills with a demonstrated ability to ask effective questions, dive deep, understand the customer’s priorities and anticipate the customer’s needs
- Ability to work effectively and accurately according to project management best practices
- Well-organized self-starter with excellent work ethic, attention to detail, and a desire to learn
- Strong interpersonal skills with a demonstrated ability and history of proactively identifying technical issues and driving solutions to technical problems in customer facing roles
- Experience working in a high-paced startup environment is a plus