Senior Customer Project Manager

About ThetaRay:

ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.

Our technology empowers customers to expand into new markets and introduce groundbreaking products.

Why Join ThetaRay?

At ThetaRay, you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.

Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at ThetaRay – where innovation meets purpose.

We are looking for a Customer Project Manager to join our results-driven Customer Operations department. As a Customer Project Manager, you will own the entire onboarding project to designated enterprise customers and will act as the main focal point for the customer.

The objective of the role

- Lead the technical and delivery relations with the company’s global strategic customers, from the initial relations, via deployment and delivery, through production.
- The company’s customers are primarily global banks.
- Create and maintain strong relations with the different stakeholders of the customer, globally, with a special focus on the technical and project aspects.
- Set the milestones for each project within the global customer projects, answer the customer queries regarding implementation and technical issues, and sync with the company’s teams to effectively and efficiently deliver the projects according to the plans.
- Work with internal and external stakeholders, while implementing complex, project-based processes to bring increased efficiency in the delivery of all projects and maintain high client satisfaction to manage the projects of these strategic customers in all relevant countries and territories.
- Define the specific project’s objectives within the program and oversee quality control throughout the life cycle of the project. This will be done with coordination with internal resources that will assist in defining the product aspects.

Responsibilities:

- Be the main focal point of the customer for all the project deliveries within the account/program.
- Manage customer satisfaction through all deliveries.
- Set and continually manage project expectations with team members and other Intra and inter-stakeholders.
- Manage the delivery aspects of global projects.
- Sync with all internal stakeholders on the delivery process of ThetaRay solution to key customers.
- Create and manage the plan for delivering solutions to customer’s hand-off.
- Define and document project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Plan and schedule project timelines and milestones using appropriate tools, and identify and manage project dependencies and the critical path.
- Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.
- Estimate the resources and participants needed to achieve project goals.
- Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team.
- Collaboratively adapt existing and develop new project plans, processes, and communication standards for the operations teams.

REQUIREMENTS

· 10 + years of customer-facing project management experience in global hi-tech companies, preferably in the SaaS domain

· Proven understanding of the payment eco-system solutions for financial services- an advantage

· Proven experience with Go-Live to production

· Ability to manage multiple projects under tight deadlines and changing priorities.

· Excellent interpersonal communication skills.

· Strong written and verbal communication skills.

· Strong presentation skills.

· Self-motivated, quick learner, and team player

· “Can-Do” approach and attitude.

· Problem-solving.

· Familiarity with Project management tools such as Monday.com, and Salesforce.