IT System Admin

Syqe is a med-tech company developing technologies that enable the precise delivery of a wide range of therapeutic molecules by inhalation. Utilizing its breakthrough technology, Syqe aims to relieve the suffering of as many patients as possible in the fastest possible way.

We are looking for an IT System Admin to provide technical IT support to the company's employees.

Responsibilities:

- Provide IT technical support and infrastructure to Syqe’s employees & company (software, hardware, security, network, etc…)
- Troubleshoot, investigate, and solve complex IT issues related to:
- Computers\servers software & Hardware (system configuration, software management, maintenance, and upgrades)
- Operating systems (Windows, Windows Servers)
- Network infrastructures (LAN, WAN, VPN)
- Company IT systems and business applications
- IT Security Events.
- Manage IT Support tickets queue according to the company’s SLA and KPIs to provide quick, efficient, and professional support.
- Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
- Leading and executing IT projects aimed at implementing and improving technologies and systems.
- Work as per IT policies and guidelines (SLA, KPIs, etc.)
- Assist IT Manager in diverse tasks and other duties as needed or assigned.

REQUIREMENTS

- A minimum of 2-3 years experience in IT support in a Windows environment
- MCSA/MCSE/MCITP certification
- Experience managing IT Support tickets as per SLA and KPI’s
- Very high troubleshooting and maintenance level in a domain environment (AD,DNS, DHCP,GPO, network,security, etc)
- Experience with Fortinet equipment & management (FW,SW,AP,VPN)
- Capable of managing multiple tasks under pressure and meeting deadlines
- Independent, self-motivated, detailed-oriented, highly organized, and willing to learn

Advantage:

- Proven capabilities with Google Workspace Management - Advantage
- Familiarity with AZURE cloud environment - Advantage (cloud technologies)
- Familiarity with information security systems, Bitdefender in particular – Advantage