Help Desk Specialist

Pepperi is a leading provider of B2B e-commerce SaaS solutions, providing sales force automation and direct storefront capabilities with a highly configurable and scalable cloud-based system. The Pepperi platform allows for high traffic, secure integration to several ERP systems and a highly configurable back office that has a proven record of meeting the demands of the most complex enterprise wholesalers and distributors, far better and more easily than most of our competitors. We work with over 1,000 of the world’s leading brands, and we are continuously expanding our customer base.

Team:
IT

Responsibilities:

- Deliver outstanding technical support to Pepperi’s employees, resolving their technical issues promptly and effectively, operate as a member of the IT team.
- Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary.
- Provide both on-site and remote support, ensuring uninterrupted IT services.
- Manage initial provisioning of IT systems, including laptops and IT equipment, provide ongoing support, manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools. (Windows + Mac)
- Manage and Support On-Premise & Cloud Services Active Directory, Microsoft 365, Atlassian, AWS, GitHub, Intune, Endpoint Protection tools, VPN + ZTNA clients, EDR/XDR agents, Networking and firewall equipment.
- Develop and maintain automation scripts to streamline IT processes.
- Create knowledge base articles and documentation on implemented solutions and system configurations.

REQUIREMENTS

- Relevant Certifications in Networking, Operating systems, Cloud Services — must.
- 1+ years of experience in a similar role — must.
- Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP. — must.
- Hands-on experience with computer hardware and software installations, administration, and troubleshooting. — must.
- Strong familiarity with Mac OSX & Windows 10, 11 — must.
- Working knowledge with Microsoft 365, FortiClient VPN (ZTNA), EDR/XDR Tools. — must.
- Understanding of IT backend environments, including GPO, Active Directory, Office 365, SSO with Cloud services.
- Knowledge and experience in supporting development (R&D) teams
- Highly organized with excellent troubleshooting and problem-solving abilities.
- Excellent written and verbal communication skills in English and Hebrew.
- Experience with managing production environment.