IT Specialist

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs.

You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.

Responsibilities

- Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
- Install, configure, and maintain hardware and software.
- Set up accounts and workstations.
- Manage office inventory.
- Assist with IT procurement
- Deploy and manage new IT systems, services, and projects.
- Monitor performance and maintain systems according to the company’s guidelines.
- Ensure security policies, procedures, and protocols of the company.
- Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

REQUIREMENTS

- 3+ years of experience working in IT operations
- Excellent Knowledge of Operating systems: Microsoft Windows, macOS – Mandatory
- Experience in basic security guidelines – advantage.
- Experience in security frameworks such as ISO27001, HIPAA, GDPR including external audits - an advantage.
- Basic networking Knowledge (DHCP, DNS, Cabling) – advantage.
- A firm grasp of IT infrastructure and operations best practices.
- Experience in administering Microsoft (Office 365) and Google Workspace environments.
- Resourcefulness and problem-solving attitude.
- Excellent communication and teamwork skills.
- Proficiency in English
- Can-do attitude, with the ability to manage multiple tasks simultaneously in a dynamic, fast-changing environment