Customer Success Associate

Aspectiva is Walmart's first acquisition in Israel and has become an integral part of the core of Walmart's e-commerce, the largest retailer in the world.

We enable millions of Walmart’s shoppers to make smarter and more confident buying decisions.

We’re growing and are currently looking for a Customer Success Associate to join our team and help us further expand the Walmart Reviews Syndication program.

As a Customer Success Associate, your primary responsibility will be to work with Walmart account managers and Marketplace sellers to facilitate program adoption and successful program onboarding.

Check out aspectiva.com for more!

Responsibilities:

- Work closely with Walmart account managers and additional teams within the organization to help identify potential candidates and facilitate with the proactive outreach and efficient onboarding to the program.
- Process applications according to program guidelines to ensure data accuracy and quality.
- Work with CRM and additional support tools and own full responsibility for registration life cycle.
- Manage ongoing communication with the relevant Walmart associates and Marketplace sellers providing guidance for the syndication process.
- Become the main focal point for relevant Marketplace business units and be able to collaborate with them on outreach initiatives.
- Identify opportunities for optimizing and automating program support workflows and processes.

Requirements:

Not sure you fit all criteria? Submit anyway, let us decide!

- Up to 2 years of experience in a customer/ program support or operations role, preferably within the ecommerce industry.
- Knowledge and practical experience with customer support tools such as Salesforce.
- Proficiency in reporting and data visualization using tools such as Excel and Power Point.
- Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with cross-functional teams.
- Ability to support meetings/ zoom calls on US timezone.
- Detail-oriented mindset with a focus on accuracy and quality of work.
- Ability to work independently and manage multiple registrations/ workstreams in a fast-paced environment.
- Excellent communication skills.
- English – Full Professional Proficiency.

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About us and our culture

We especially appreciate people who:

- Are passionate about their work and looking to make an impact!
- Are positive! Have a can-do approach and are self-motivated
- Like to share their ideas, give feedback, and learn from others

Walmart is one of the most diverse employers in the US.

We in Israel, value diversity and are focused on growing our company with attention to inclusion, as an equal opportunity employer.

Our values that form the foundation for everything we do:

- Innovation – We’re always hungry to find new solutions so we keep our minds and tools sharp, embracing bold experiments that challenge the status quo.
- Impact – We make sure everything we do delivers real-world value to the end-users. They are why we wake up in the morning, and they deserve the best!
- Integrity – We are a team at heart. Each of us brings different skills and personalities to the table, but egos must be checked at the door. We treat each other and our clients with respect, knowing we can accomplish much more together than alone.