Support Content Writer

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon! The company is headquartered in the heart of Tel Aviv.

We're looking for a content writer who will be responsible for writing content for the Support team. This is an amazing opportunity to work in the dynamic gaming industry.

Responsibilities:

- Write and edit articles and templates which are read by millions of players monthly.
- Team up with multiple studios to develop content according to the game's tone of voice.
- Collaborate with cross-functional teams to enhance our users’ support experience.
- Take part in developing our brand guide and content strategy
- Build monthly reports to monitor the performance of our help centers to find areas for improvements

REQUIREMENTS

- At least 2 years of proven experience as a content writer, technical writer, or knowledge base writer.
- Curious and interested in data analysis, with a desire to strengthen quantitative and qualitative skills
- Native-level English speaker with a deep-rooted passion for spelling and grammar
- Strong ability to explain elaborate concepts into user-friendly content
- Ability to adapt tone and style for various types of content
- Proactive and creative individual with a sharp eye for details
- Experience in a customer-facing environment - Advantage

#LI-Hybrid