Cognyte
  • Published: September 2, 2021
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Herzliya
How many relevant years experience do you require for the role:
3 years

Description

We are Cognyte (formerly a Verint company), the global leader in security analytics software, and we are looking for an exceptional and passionate Web Intelligence Customer Success Engineer to join our Web Intelligence Product House team in Herzliya, Israel.

If you want to apply your expertise and well-honed skills in customer satisfaction, providing solutions, excellent communication, and:

are driven by curiosity,
thrive on solving the most complex security challenges, and
want a unique opportunity to grow and contribute
in an exciting and rewarding environment

then we want to meet you!

Your impact

- Handling the satisfaction and adoption of our Web Intelligence customers
- Representing the Web Intelligence product house in front of relevant stakeholders (service managers, support engineers, project managers, etc.)
- Escorting the customers and stakeholders from the implementation and on-boarding process, toward high adoption and satisfaction, to retention
- Communicating effectively with both internal and external senior stakeholders to understand customer needs and translate them into clear action items in the relevant fields (product, methodology, usage level, measurement, etc.)
- Assuming responsibility for sharing the voice of the customer within the product house

Requirements

- Experience in customer success, marketing, or account management
- Strong verbal and written communication skills, excellent English, an additional language – an advantage
- A team player, multitasker, problem solver, creative, with high attention to the small details
- Comfortable working with multiple and global teams
- Experience with intelligence solutions in general, and web intelligence solutions specifically – an advantage
- An endlessly curious mind

Why Cognyte is your perfect match

We’re a values-driven business with a strong passion for innovation that makes a meaningful impact on the world around us. We are calling out to YOU - the curious minds of the world, who are looking to break new ground and bring innovative ideas to life.

If this describes you, we could be your perfect match!

Curious? Apply now.

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