Allot Published: November 4, 2020
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Hod HaSharon
How many relevant years experience do you require for the role:
More than 3 years

Description

Allot is an established industry leader of network intelligence and security solutions for service providers and enterprises around the world.

We believe in providing our global Tier-1 customers real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

What we are looking for:

A VP to lead our global Customer Success organization (reporting to the CEO)

What you will do:

- Build, develop, and mentor a global customer success organization through strategy, objectives, and key results (OKRs)
- Design the customer success organization to leverage and scale up our revenue ambitions, including striking the right balance for the services and support offered to our broad range of service providers and enterprise customers
- Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization
- Drive customer success outcomes (e.g., renewals, up-sell, etc.) and lead customer success activities
- Partner closely with our sales teams to retain and grow customer accounts, and engage with leaders at customer organizations to define goals and leverage our products and services
- Work with product and R&D teams to ensure product-market fit and great service level
- Create an environment of high expectations and achievement, by challenging the organization and team to continuously improve and grow

Requirements

- 15+ years of experience in customer-facing post-sales activities, preferably working with large mobile operators, wire line operators or ISPs
- Proven experience in establishing and leading large customer-facing organizations
- Ability to design services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
- A strong strategic vision for customer experience, professional services, and customer support
- Deep understanding of value drivers in B2B and B2B2C renewal and expansion of software products
- Experience within the cyber security, end-point/mobile security industry – an advantage
- Enthusiastic and creative leadership with the ability to inspire others
- Ability to manage influence through persuasion and negotiation
- An analytical and process-oriented mindset
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