Riskified Published: March 18, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
2 years

Description

* Candidates must be eligible to work and live in the US *

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including Wayfair, Wish, Peloton, and many more. We're privately funded and VC backed, and our recent Series E round raised $165 million with a valuation in excess of $1 billion.

About the Role

The Training Program Manager will help maintain a strategic, cross-functional discipline designed to increase performance and productivity by providing integrated content, training and coaching for Riskified’s Growth team. This role will own the training strategy & delivery, eLearning content design, processes, practices and tools needed to support all Account Managers in order to effectively promote the growth of Riskified’s existing accounts. This position requires excellent communication skills and a high degree of creativity, and self-motivation and autonomy. You will need to accommodate both macro and micro-level needs, identify specific training needs at the team and individual level. You will communicate regularly with our Growth Team Leads, Customer Success Teams, Operations Teams, and Revenue Enablement teams, and more to ensure consistency of experience across teams, an innovative curriculum, documentation, assessments, and effectiveness.

A successful candidate will be a self-starter comfortable with ambiguity and shifting priorities, have strong attention to detail, and the ability to work in a fast-paced environment. They will demonstrate strong business judgment and be skilled at breaking down complex, high-level ideas into executable deliverables. The role requires an individual who can see around corners, anticipate needs, and solve possible problems before they happen. Excellent communication and cross-functional management abilities will be critical for this role.

What You'll Be Doing

- You will be a jack of all trades when it comes to training & enablement, and isn’t afraid to take risks and think outside the box to come up with new and creative ways to approach a project or initiative
- You will manage the full lifecycle of design, development and execution of training strategy for our AM global teams aligned with company priorities
- Build and manage repository of on-demand learning assets (videos, presentations, etc)
- Focus on outcomes, value selling approaches to maximize customer LTV (value frameworks, customer research, and account planning)
- Partner with internal departments to analyze and report on data, and processes
- Develop assessments to measure the effectiveness of the curriculum and learner performance, integrating results into new and existing course curriculum
- Create and manage e-learning courses, certifications, and reporting within the Learning Management System

Requirements

* Candidates must be eligible to work and live in the US *

- 2-3 years of experience delivering highly engaging, high impact training for Sales and Account Management audiences
- Proficient in latest enablement trends, technologies, tactics, methodologies
- Proficient in L&D principles including adult learning theory, instructional design, and technology-based learning, and skill development
- Strong group facilitation skills
- Ideal candidate will possess both strategic and analytical skill set
- Ability to work cross-functionally and collaboratively with multiple stakeholders
- Relationship builder. You should have the ability to quickly build and earn trust through deep understanding of your audience, business experience and application of best training and facilitation practices
- Data Driven: Ability to use data to design and measure enablement
- Strategic problem solver: you look beyond the immediate task to understand the business issue, what the organization is trying to solve for and apply the right solution. Must be a self-starter
- Background in a SaaS or high growth organization. We are growing quickly and we move fast!
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