WalkMe Published: August 1, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

What will you actually be doing?
- The position puts you on the front lines with our technical support team – you will be responsible for managing support tickets from our customers, which includes analyzing, prioritizing and troubleshooting technical inquiries
- Serve as part of a group of trusted points of contact for our portfolio of customers, as well as internal stakeholders who are in need of technical assistance with the WalkMe products
- Constantly engage with customers to ensure that every WalkMe functionality and offering is being leveraged, maximizing the value and success of each WalkMe customer
- Work cohesively with Professional Services, Customer Success and Sales to ensure seamless onboarding, deployment, and on-going development of our clients
- Proactively think of new and innovative ways to support our customers and provide an outstanding customer service experience
- Hours are Sunday 10-18:00 and Monday-Thursday 10-19:00

Requirements

- Native English speaker - a must! Ability to speak and write clearly and accurately
- Effective self-learning skills
- Multi-tasking capabilities
- Customer service orientation
- HTML, jQuery, CSS knowledge – an advantage
- A problem-solver, looking for the most simple solution to a problem
- Ability to work independently, but also as part of a team
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequence
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