ECI Published: August 19, 2019
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
3 years


ECI is looking for a Tier 3 Technical Support Engineer to join our global TAC Department

- Being an integral part of the global Tier 3 team - leading in your area of expertise, training others in the team, gaining knowledge in other areas
- Troubleshooting complicated customer network problems escalated from TII to find the root cause and to provide suggested workarounds and permanent solutions
- Designing and validating cross platforms solutions
- Working closely with R&D to analyze complicated network issues


- B.Sc. in Electrical Engineering / Computer Science
- 3+ years' experience in providing Tier III/II support – preferred in the Telecom industry
- In-depth understanding of L3 and L2 protocols (MPLS, OSPF, IS-IS, BGP, etc.)
- Hands on experience with configuring IP/network equipment such as routers and switches
- Data test equipment operating– Using Traffic generator and Sniffer, understand the configuration and analyze the results
- High service awareness and experience in working with customers and inter-company relation between all departments
- Willingness to travel abroad (10%)
- Fluent English
- CCIE/JNCIP or any other cisco/juniper certification - Advantage
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