ECI Published: August 19, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
3 years

Description

ECI is looking for a Tier 3 Technical Support Engineer to join our global TAC Department

Responsibilities
- Being an integral part of the global Tier 3 team - leading in your area of expertise, training others in the team, gaining knowledge in other areas
- Troubleshooting complicated customer network problems escalated from TII to find the root cause and to provide suggested workarounds and permanent solutions
- Designing and validating cross platforms solutions
- Working closely with R&D to analyze complicated network issues

Requirements

- B.Sc. in Electrical Engineering / Computer Science
- 3+ years' experience in providing Tier III/II support – preferred in the Telecom industry
- In-depth understanding of L3 and L2 protocols (MPLS, OSPF, IS-IS, BGP, etc.)
- Hands on experience with configuring IP/network equipment such as routers and switches
- Data test equipment operating– Using Traffic generator and Sniffer, understand the configuration and analyze the results
- High service awareness and experience in working with customers and inter-company relation between all departments
- Willingness to travel abroad (10%)
- Fluent English
- CCIE/JNCIP or any other cisco/juniper certification - Advantage
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