Jifiti
  • 3 active jobs (view)

  • Published: November 22, 2022
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Modiin
How many relevant years experience do you require for the role:
1 year

Description

Jifiti is a cutting-edge fintech company driving the technology for leading banks and retailers worldwide. We're growing quickly following an investment of over $20M by the company that owns IKEA. We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

Jifiti’s Tier 1 Customer support team provides end-user support to our Global customers.

We are looking for a Tier 1 Support Engineer to join our global team of professionals, to assure our clients continue to receive exceptional service.

**This is a full time position that allows for flexible hours/ shifts and could be suitable for students.

Responsibilities:

- Act as first point of contact with our Clients (B2B &B2C)
- Initial triage of tickets between the various departments
- Solve tech tickets in PROD / UAT environments

Requirements

- Experience with customer-facing roles
- Native level English-Must
- Ability to work well in a team environment
- Excellent verbal, written, and analytical skills
- Self-motivated, directed, and passionate
- Availability for a full time position, including shifts
- Knowledge of ZenDesk, and monitoring systems, preferred
- Previous experience as a support agent or similar role, preferred

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