• Published: October 18, 2021
Job Type
Level of education
High school
Spoken Language needed
Level of Hebrew
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
1 year


We're looking for a super talented Technical Support Engineer Tier 1 to join our growing operation group in Petah Tikva. This position provides a great opportunity to work collaboratively with other Global-e engineers, analysts, and cross-functional groups.

The day-to-day tasks include ensuring that all our merchant technical issue is being cared, working closely with our Tier 2 team

Responsibilities include addressing and debugging complex technical issues, investigating logs, working with databases, follow up on tickets, escalate issues to Tier2.


- 1-3 years of experience in technical support.
- Excellent written communication skills in English
- Knowledge of SQL and experience working with relational databases.
- Previous experience in an eCommerce environment is a strong advantage.
- Exceptional troubleshooting skills.
- Willingness and ability to deep dive into the problem and find the root cause.
- Ability to multitask and handle various priorities.
- Display a positive and proactive attitude in all interactions with internal and external customers.

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