Wix Published: August 1, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

The Wix Answers company. We built the customer support platform that supports 130M+ Wix users and powers our global support team. We called this platform Wix Answers, and it’s for everyone at Wix - marketers, product managers and R&D teams. It keeps us connected to our users and helps us build a better product. We figured what works well for us can work well for other businesses too. So, we launched Wix Answers to the world and started offering our platform for SMBs and Enterprise companies looking to take their customer experience to the next level.

As a Technical Writer (Wix Answers), you will:
- Own the technical documentation for new Wix Answers features.
- Establish and maintain contacts with various stakeholders (dev, QA, UX, PM) to learn feature functionality and stay up to date on development progress.
- Make suggestions for UI strings and feature names, ensuring consistency across the product.
- Write relevant articles for the Wix Answers Knowledge Base.
- Write the Wix Answers API and SDK documentation.

Requirements

- A writer with a minimum of 5 years of experience in professional technical writing in the user-facing software field.
- You have experience in documenting APIs and SDKs.
- You’re used to writing conceptual, introductory software documentation for technical end-users (not just instructional, how-to docs).
- You know how to adapt the “voice” of your documentation from a technical tone (APIs) to a more conversational and casual tone for long-form docs (overviews, tutorials, walk-throughs). - You’re comfortable working independently and know how to take the initiative to find the information you need without waiting for it to come to you.
- You write in English at a mother-tongue level, are passionate about technology and technical writing, and are looking to work in a very dynamic environment.
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