Atera Published: September 13, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Do you love fiddling with your workstation? Using command line (or bash)? Running scripts? Installing and removing softwares?

Atera is the developer of a Data Science-based IT automation and security platform that combines RMM, PSA, and remote access into one powerful solution.

Atera is a “no touch” company, which means that articles written and product UX have an extra importance to our customers

As a technical writer you will experience our new features first hand, write knowledge base articles and take part in the UX design process of new features, writing the copy that expresses “Atera’s voice”

You will be part of the Atera Product Management team and work closely with Product Managers, Designers, Product Analysts and fellow Technical Writers to bring the product to new heights.

This is a full-time and onsite role in our Tel-Aviv office (once we return to the office).

You will:
- Translate complex technical concepts into digestible narratives intended for both a technical and non-technical audience
- Write and update knowledge base articles for the use of our trailers and customers
- Collaborate with writers, product managers, engineers, graphic designers and product marketing to maximize the clarity, technical correctness, and visual appeal of our articles
- Start initiatives to improve our writing processes and the way we interact with our customers

Requirements

- You are a polished writer, with samples of your work to share
- You have experience writing knowledge base articles
- You have 2-4 years experience as a technology writer and/or a relevant advanced degree
- You are a native English speaker

Bonus points:
- Familiarity with the IT space
- Experience with Zendesk

Successful candidates will be comfortable researching new technologies, learning how to use them, and reducing their complex workings to clear prose
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