Syte.ai
  • Published: November 26, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Syte is pioneering the future of eCommerce discovery, using AI-driven visual search and recommendation technology for retail. We are on a mission to make shopping delightful, seamless, and intuitive by empowering brands to instantly connect shoppers with products they love. We partner with top brands, like Farfetch, PrettyLittleThing, Conforama, Shane Co., and Zozo, to provide on-demand, hyper-personalized experiences that drive conversion, increase average order value, and spark lifelong loyalty.

Our visual discovery and personalization technology platform that helps retailers and ecommerce to increase revenue by using state of the art deep learning algorithms personalizing each customer interaction.

This is a full time customer facing role,  where you will be working with clients via several channels, follow up with other departments like R&D, Product and other teams to make sure clients issues are solved, while maintaining high quality of deliverables.

You are expected to provide timely and accurate customer feedback, while using effective questioning techniques to get the issue solved within time.

Key Responsibilities:

- Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
- Provide end-user support using Zendesk, and make sure to follow Syte Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
- Contribute to our growing knowledge base of articles.
- Act as a liaison person between several internal departments and end users.

Requirements

Must Have:

- 1-2 years prior experience in tech support, desktop support, or a similar role
- Strong technical troubleshooting skills.
- Basic knowledge in Linux.
- Excellent communication skills, and the ability to work within a team.
- Attention to detail and good problem-solving skills.
- “Get things done” attitude and the ability to multitask.
- The ability to work in shifts, and handle issues/escalations within any time during the week if needed.
- Very good level of english is required (verbal and written)

Nice to have:

- Basic knowledge of any programming languages.
- Previous knowledge of API and Web applications troubleshooting
- Technical writing skills.

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