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  • Published: August 14, 2022
Job Type
Level of education
High school
Spoken Language needed
Level of Hebrew
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year


HiredScore brings deeply integrated big data and AI solutions to the global Fortune 500. By leveraging data from companies' Human Resources Data ecosystem, HiredScore enables to automate and augments the hiring process, enriching recruiters' decisions with smart insights and candidate prioritization grades of A, B, C, or D using NLP and Machine Learning algorithms.

HiredScore's Artificial Intelligence Engine uses past company hiring data, global hiring data, and other data sources including labor market data, employee performance data, and CRM data, to revolutionize the end-to-end recruiting workflow as well as integrate seamlessly with other HR Systems such as chatbots, assessment tests, video interviews, and other automation tools. HiredScore's mission is to bring data science into the Human Resources domain.

We are looking for strong Technical Specialists to join a super team in charge of delivering the best customer care our clients as ever experienced. This position is a Part-Time position (3-4 shifts a week) and requires working shifts between Sunday - Saturday.

Roles & Responsibilities:

- Provide technical support for HiredScore's customers in the post-implementation processes, and ongoing daily operations.
- Work closely with multiple internal teams: R&D, Customer Success, and QA teams to collaboratively fix core product issues.
- Work in shifts to accommodate client hours and needs.
- Respond promptly to customer inquiries.
- Provide the Product team with customers’ feedback to help identify potential new features and common issues
- Provide technical feedback to R&D teams regarding performance and scale
- Work closely with the Customer Success and Implementation Teams to accommodate customer needs, and identify solutions to reduce costs
- Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
- Assist the Sales team with technical questions in the pre-sale process

What You Need:

- 1-2 years of experience in a similar role.
- Passion for being a part of a fast-growing environment.
- Proven technical skills.
- Familiarity with ticket and knowledge management tools such as JIRA/ Intercom/ CRM, Confluence, etc).
- Knowledge or familiarity in working with databases (Such as MongoDB, NoSQL, or similar).
- Detail-oriented & hard-working, team-player.
- Service-oriented and willing to provide the best service to our clients.
- Excellent communication and problem-solving skills.
- Great multi-tasking abilities.
- Excellent verbal and written communication skills in English.


- Experience in a startup environments
- Experience with visualization tools (such as Grafana, Kibana, etc.)
- Experience working in NOC (Monitoring roles) and performing deep technical investigations

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