Product Support Specialist

DealHub is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, we are seeking for a talented, passionate and enthusiastic Product Support Specialist to join the Support team and become an expert in our solution.

As a Product Support Specialist, you will provide a world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

As a Product Support Specialist you will be responsible to:

- Provide fast, professional, and personal support to Dealhub’s customers worldwide
- Work on ticket system and communicate with the customers via emails, phone calls and video calls
- Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
- Do troubleshooting and ensure each ticket has been solved
- Make the customer satisfied with the solution and support provided

We expect you to:

- Have proven experience as a Product Support Specialist in a SAAS company.
- Have excellent communication skills and problem-solving attitude
- Be bold, ambitious, and make things done
- Think out of the box and lead a surprising problem-solving approach!
- Have prior experience with SQL queries - Advantage
- Have bachelor degree in a relevant field (Information Technology/ Information Systems)
- Be a great team player!
- Be Fluent in English (both written and verbal)