DealHub
  • 12 active jobs (view)

  • Published: August 28, 2022
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Holon
How many relevant years experience do you require for the role:
3 years

Description

DealHub is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, we are seeking for a talented, passionate and enthusiastic Product Support Specialist to join the Support team and become an expert in our solution.

As a Product Support Specialist, you will provide a world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

As a Product Support Specialist you will be responsible to:

- Provide fast, professional, and personal support to Dealhub’s customers worldwide
- Work on ticket system and communicate with the customers via emails, phone calls and video calls
- Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
- Do troubleshooting and ensure each ticket has been solved
- Make the customer satisfied with the solution and support provided

Requirements

We expect you to:

- Have proven experience as a Product Support Specialist in a SAAS company.
- Have excellent communication skills and problem-solving attitude
- Be bold, ambitious, and make things done
- Think out of the box and lead a surprising problem-solving approach!
- Have prior experience with SQL queries - Advantage
- Have bachelor degree in a relevant field (Information Technology/ Information Systems)
- Be a great team player!
- Be Fluent in English (both written and verbal)

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