Taboola
  • Published: December 10, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
1 year

Description

* Candidates must be eligible to work and live in the US *

Read something interesting online today? There's a good chance it reached you because of our technology.

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, and Tribune.

Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Engineer. Reporting to the Technical Support Manager, the New York-based Support Engineering team provides expert service to Taboola's customers while troubleshooting complex database and backend technology issues. As a Technical Support Engineer, you will work several teams within the company, ensuring all service level agreements and customer satisfaction goals are achieved.

In this role you will:

- Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
- Manage assigned cases to meet service agreement levels
- Provide ongoing support and case management for top clients
- Work with several departments across Global Support, Professional Services, R&D, Sales, and Account Management
- Write technical notes and troubleshooting procedures to be used by the Global Support Organization
- Develop a deep knowledge of Taboola-specific technology issues

Requirements

* Candidates must be eligible to work and live in the US *

- At least one year of experience in a technical support position
- Experience with troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
- Passion for developing creative technical solutions
- Knowledge of business processes, workflows, and ability to provide structured formal documentation
- Customer-centric and self-learning team player who thrives in a fast-paced environment

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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