Upstream Security
  • Published: March 9, 2021
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Herzliya
How many relevant years experience do you require for the role:
3 years

Description

As a Technical Support Engineer you will be part of team of Upstream leading Support & Operation organization. You will be providing technical support for all of Upstream’s customers, business partners and other business units.

RESPONSIBILITIES

- Drive operational excellence for Tier 3 support efforts, managing KPIs and SLAs, while fostering a culture of continuous improvement, accountability, and operational excellence across all team members.
- Collaborate with DevOps/R&D/Data Analysis peers to define and execute the IT deployment and delivery projects.

Requirements

- 3+ years overseeing software engineering support or delivery teams/organizations.
- Bachelor’s degree in Computer Science or similar degree preferred, or a combination of education, skills, and related experience.
- Cybersecurity and/or IT industry experience a plus.
- Experience managing multiple support/delivery teams.
- Experience with big data and analytics technologies.
- Experience supporting a broad range of technologies including Java, databases, data warehousing, business intelligence, and cloud technologies (AWS /Azure).
- Hands-on production support/troubleshooting experience.
- Ability to operate in a fast-paced environment, managing multiple priorities at once.
- Metrics-driven individual, understanding the importance of utilizing empirical data to drive operational excellence.
- Strong oral and written communication skills – Hebrew and English.
- Strong interpersonal skills and problem-solving/decision-making skills.
- Outstanding customer service and interaction skills.

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