Upstream Security
  • Published: March 9, 2021
Job Type
Level of education
Spoken Language needed
Hebrew, English
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
3 years


As a Technical Support Engineer you will be part of team of Upstream leading Support & Operation organization. You will be providing technical support for all of Upstream’s customers, business partners and other business units.


- Drive operational excellence for Tier 3 support efforts, managing KPIs and SLAs, while fostering a culture of continuous improvement, accountability, and operational excellence across all team members.
- Collaborate with DevOps/R&D/Data Analysis peers to define and execute the IT deployment and delivery projects.


- 3+ years overseeing software engineering support or delivery teams/organizations.
- Bachelor’s degree in Computer Science or similar degree preferred, or a combination of education, skills, and related experience.
- Cybersecurity and/or IT industry experience a plus.
- Experience managing multiple support/delivery teams.
- Experience with big data and analytics technologies.
- Experience supporting a broad range of technologies including Java, databases, data warehousing, business intelligence, and cloud technologies (AWS /Azure).
- Hands-on production support/troubleshooting experience.
- Ability to operate in a fast-paced environment, managing multiple priorities at once.
- Metrics-driven individual, understanding the importance of utilizing empirical data to drive operational excellence.
- Strong oral and written communication skills – Hebrew and English.
- Strong interpersonal skills and problem-solving/decision-making skills.
- Outstanding customer service and interaction skills.

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