ironSource Published: August 13, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

We are looking for a Technical Support Engineer to join our team and lead our customer support activities. The main goal is to manage all technical issues raised by customers and internal stakeholders, and to research and resolve issues with the help of the development team.

Responsibilities
- Researching issues and identify potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
- Understand how things work and figure out how they could break and what can be done to fix them
- Prioritize and manage multiple issues from customers on our products and platform, simultaneously
- Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan

Requirements

- Being a committed team player that can help lead others through challenging customer issues
- At least 2 years of experience as a Technical Support/QA Engineer or equivalent military experience
- The desire to understand how things work and how they could break
- Paying high attention to details and making sure that everything is working as expected
- Having the ability to research, diagnose and resolve technical issues
- Capable of defining and maintaining test procedures, test plans, bug tracking and prioritization

Advantages
- Knowledge in scripts development
- Experience in processing big amounts of data and in analyzing log files
- Experience working with customers
- Working with Android environments
- Working with SQL
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