DynamicYield Published: May 23, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

We are looking for a Technical Support Engineer to join our team and lead our customer support activities. The main goal is to manage all technical issues raised by customers and internal stakeholders and to research and resolve issues with the help of the development team.

The Task-at-Hand:
- Work with our Enterprise customers to resolve complex technical issues and maintain high customer satisfaction
- Provide technical support with SLA while ensuring that customer satisfaction goal is achieved
- Take ownership of technical issues and work with our Tier 2 team to resolve more advanced issues when necessary
- Conduct screen share session with our top Enterprise brands in the region
- Lead/participate in the Support organization’s internal projects

Requirements

- 2-4 years of experience in a similar role in a SaaS or web company
- Application support hands-on experience (not IT / not helpdesk support)
- Excellent verbal and written communication skills in English
- Browser Dev Tools Troubleshooting - Big Advantage
- HTML / CSS / JavaScript knowledge
- Familiarity with API/SDK
- Troubleshooting skills with strong hands-on experience
- Strong time management capabilities and the ability to prioritize
- Ability to work in shifts - must
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