Personetics Published: July 31, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

If you breathe technology, love helping people and you have a special talent for solving problems, Personetics is looking for you.

Personetics, a leading Start Up, help banks deliver highly intelligent and personalized experiences to their retail customers across all digital channels.

As a Support Engineer, you will work with global customers to resolve complex technical issues and support Personetics Cloud deployments.

About the position
- Own customers and cloud technical issues
- Research, diagnose, troubleshoot and identify solutions to resolve customers issues
- Manage escalations and work with R&D to resolve them
- Document solutions and knowledge using leading techniques, notes and formats
- Customer Oriented

Requirements

- 2+ years of experience in enterprise technical support or a similar position
- Experience Linux O.S. (Windows – advantage)
- Experience with Web Applications Servers (Tomcat/WebSphere/JBOSS)
- Experience with PYTHON , BASH (PowerShell – advantage)
- Experience with DB (Oracle, MsSql)
- Strong problem-solving skills along with the ability to work independently
- Excellent service oriented skills
- Excellent written and verbal communication skills in English
- Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field

Additional Requirements:
- Code troubleshooting capabilities: Java, JavaScript, DB, WEB
- Experience with Git and Jenkins
- Experience with Cloud Web Services (Amazon etc.)
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