Ctera Published: November 15, 2018
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
3 years

Description

This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.

RESPONSIBILITIES
- Help customers solve technical issues and properly set up their CTERA products
- Answer questions from existing and prospective customers about the features and capabilities of CTERA products
- Analyze customer’s problems by using remote access, debug files, network captures and more
- Recreate customer’s symptoms at test lab and assist in troubleshooting and resolving product bugs
- Follow up on customer cases/ tickets through CTERA’s CRM
- Write customer-facing technical documentation for CTERA’s knowledge base and website
- Communicate customer needs and wishes to CTERA’s development team

Requirements

- 3+ years of technical support experience
- 1+ years experience with SQL and database administration
- Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
- Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
- Good Windows (including servers), Mac & Linux admin skills and troubleshooting ability- A must
- Experience with storage systems – An advantage
- Quick learner with a desire to learn new tools and techniques
- Multi-tasking and problem resolution abilities
- English-Fluent (verbal and written)
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