HiredScore Published: August 11, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

HiredScore brings deeply integrated big data and AI solutions to the global Fortune 500. By leveraging data from companies' Human Resources Data ecosystem, HiredScore enables to automate and augment the hiring process, enriching recruiters' decisions with smart insights and candidate prioritization grades of A, B, C, or D using NLP and Machine Learning algorithms.

HiredScore's Artificial Intelligence Engine uses past company hiring data, global hiring data, and other data sources including labor market data, employee performance data, and CRM data, to revolutionise the end-to-end recruiting workflow as well as integrate seamlessly with other HR Systems such as chatbots, assessment tests, video interviews, and other automation tools.

HiredScore's mission is to bring data science into the Human Resources domain. We are looking for strong Technical Specialists to join a super team in charge of delivering the best customer care our clients experienced.

This position is Part-Time in our Tel Aviv offices (3 shifts a week), and includes working Monday-Friday in US hours.

ROLES & RESPONSIBILITIES
- Provide HiredScore customers with technical support in the post-implementation processes, and ongoing daily operations
- Work closely with R&D, Customer Success, and QA teams to collaboratively fix core product issues
- Work in shifts to accommodate client hours and needs
- Respond promptly to customer inquiries
- Provide the Product team with customers’ feedback to help identify potential new features and common issues
- Provide technical feedback to R&D teams regarding performance and scale
- Work closely with the Customer Success and Implementation Teams in order to accommodate customer needs, and identify solutions to reduce costs
- Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
- Assist the Sales team with technical questions in the pre-sale process

Requirements

- Passion for being a part of a fast-growing environment with an option to grow
- Proficient/Fluent English - spoken and written
- Strong technical skills
- Curious and out of the box thinker
- Detail-oriented & hard-working, team-player
- Service-oriented and wanting to give the best service to our clients
- Excellent communication and problem-solving skills
- Great multi-tasking abilities

ADVANTAGES:
- BSc Student or Graduate
- Server monitoring and/or SQL and/or Log analysis experience
- Experience working with Live Chat support systems
- Experience in a startup environment
- Familiarity with working with Fortune 500 companies
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