Nayax Published: September 3, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

EV meter is a smart charging station, for commercial and residential use. Powered by Nayax's cashless payment solution, EV Meter provides EV drivers flexibility, while giving CPOs complete oversight into the operations and management of their charge stations.

The electric car revolution is sweeping the world, but the electric vehicle charging infrastructure is yet to become as robust and broadly accessible as required by EV users. This is a need that Nayax – the premier provider of cashless payment solutions to unattended, automated machines – recognized. And thus, was born EV Meter, a daughter company of Nayax.

About the position

The Technical sales engineer will be part of the EV meter sub-startup-company of Nayax. The position combines both Technical and Sales capabilities, to support EV meter's costumers and ensure quick and high-quality service.

Technical Support:
- Empower customer’s personnel to perform technical support at the local level by providing remote and on-site training and supporting customer’s resources on resolving technology issues
- Register, give feedback and follow up on (technical) incidents and technical support issues related to EV Meter hardware and software
- Ensure the timely and successful delivery of our solutions and products according to customer needs and objectives
- Perform deep analyses of (technical) inquiries
- Answer inquiries of and provide technical information to internal staff Set-up knowledge base and keep it up-to date

Sales Support:
- Provide up-to-date product and service advice to new and existing customers, such as relevant issues and new releases
- Support customer’s business development with up-to-date techno-economic analysis
- Improve customer service experience, create engaged customers and facilitate organic growth
- Assist business developers in making the quotations based on customer - and partner input
- Provide any necessary technical support to salespersons during technical meetings with customers

Requirements

- BSc degree in electric/ electronic/ mechanical engineering
- Technical background in electrical, mechanical, electronic or software engineering
- Willingness and ability to quickly acquire knowledge about the EV charging market: you might be already driving an EV or are truly inspired by and passionate about the EV industry in general
- Previous experience in the automotive industry, sustainable transport, technical supply or energy industry - an advantage
- Verbal and written communication skills in English (please share your resume in English)
- Proactive and creative problem-solving skills
- Excellent customer-facing skills
- Ability to transfer knowledge to customers
- Our growth and success are driven by the passion and dedication of everyone here in the EV - Meter family. Our values are integrity and sustainability, innovation and curiosity, inspiration and team pride.
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