Graduway Published: January 21, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
Raanana
How many relevant years experience do you require for the role:
1 year

Description

Graduway, the leading alumni relations and mentoring software is looking for a passionate Technical Customer Support Specialist to join our growing team. As a member of our Global Customer Care organization, you will be responsible for enabling our world-class customer experience by servicing our 700+ clients through inbound requests and customer community engagements.

Our office is based in Ra'anana.

Responsibilities
- Handle incoming customer inquiries from request-to-resolution in a prompt manner
- Reproduce, document and escalate technical bugs to development teams
- Provide service through a variety of channels (tickets, chat, community posts, and more)
- Set up SSL/IIS certificates and troubleshoot issues as needed
- Liaison between customer and internal departments
- Identify areas of weakness and product/process improvement

Requirements

- Native Level English writing skills, must
- 1+ year of experience in customer-facing role
- Strong communication skills and technical aptitude
- Solutions-oriented with high attention to detail
- Experience working with a CRM or ticketing system - advantage
- Able to work till 8:00 pm at least 3 times a week, must

Our working days are Monday to Friday
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