OwnBackup Published: March 26, 2019
Job Type
Category
Level of education
High school
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

OwnBackup is looking for a Technical Customer Support engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities.

If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!

Job Duties
- Responsible for providing product support to OwnBackup Clients
- Assist customers with basic troubleshooting and answer questions within the defined support SLA
- Identifying root causes, proposing test cases and proposing solutions to fix the problem.
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring internal support teams on technical issues and best practices
- Building relationships with other teams across Customer Service, Development as a technical expert
- Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
- Drive complex, high-profile, customer technical escalations
- Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.

Requirements

- 1+ year(s) experience with Salesforce as an Admin / Business Analyst - MUST
- 1+ year(s) experience in Services and Support roles, such as Customer Success, Professional Services, Sales and/or Consulting
- Exceptional organisational and time management skills
- Excellent written and verbal communication skills
- Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects
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