otonomo Published: July 2, 2020
Job Type
Level of education
Spoken Language needed
Hebrew, English
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
More than 3 years


We are looking for an experienced, talented, and independent customer success manager with strong analytical & technical skills. As a Customer Success Manager, you will strive to create continuous value to our customers by establishing relationships with the key personas using our platform and providing them excellent service and support

- Work very closely with our top customers to make sure that they gain value from our product
- Provide high-quality customer service and support
- Be the customer’s focal point for any non-commercial related matter and own the outcome until fulfillment according to the customer's needs
- Train and coach customers to successful and ongoing usage of our data platform
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion
- Advocate internally for customer needs – be the technical voice of the customer within Otonomo
- Onboard data consumers through Otonomo’s platform and generate initial value
- Work with engineering, product , sales and other internal teams to define technical projects that will increase scalability and quality


- 5+ years of experience as a Customer Success Manager
- 5+ years experience in maintaining large international B2B customer facing activities
- 3+ years of Technical Support experience
- Tech savvy with good analytical and troubleshooting skills
- Writing basic scripts
- Excellent communication and presentation skills: training, coaching, discussion with executives
- Vast domain experience in any of the following areas: SaaS services, cloud solutions (AWS/Azure/GCP), big data (from a data management perspective)
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
- BA/BSc degree in Software Engineering, Computer Science or equivalent experience
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