otonomo Published: July 2, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Herzliya
How many relevant years experience do you require for the role:
More than 3 years

Description

We are looking for an experienced, talented, and independent customer success manager with strong analytical & technical skills. As a Customer Success Manager, you will strive to create continuous value to our customers by establishing relationships with the key personas using our platform and providing them excellent service and support

RESPONSIBILITIES
- Work very closely with our top customers to make sure that they gain value from our product
- Provide high-quality customer service and support
- Be the customer’s focal point for any non-commercial related matter and own the outcome until fulfillment according to the customer's needs
- Train and coach customers to successful and ongoing usage of our data platform
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion
- Advocate internally for customer needs – be the technical voice of the customer within Otonomo
- Onboard data consumers through Otonomo’s platform and generate initial value
- Work with engineering, product , sales and other internal teams to define technical projects that will increase scalability and quality

Requirements

- 5+ years of experience as a Customer Success Manager
- 5+ years experience in maintaining large international B2B customer facing activities
- 3+ years of Technical Support experience
- Tech savvy with good analytical and troubleshooting skills
- Writing basic scripts
- Excellent communication and presentation skills: training, coaching, discussion with executives
- Vast domain experience in any of the following areas: SaaS services, cloud solutions (AWS/Azure/GCP), big data (from a data management perspective)
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
- BA/BSc degree in Software Engineering, Computer Science or equivalent experience
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