monday.com
  • Published: April 25, 2021
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Our team is growing and we are looking for a Technical Success Manager to join our Implementation team. You'll work closely with customers to implement monday.com to help their business needs and challenges.

About The Role:

- Take ownership of new accounts and manage their onboarding
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Act as a project manager to ensure timelines are met
- Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of the monday.com team
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Empower customers to connect their goals and challenges with the solution in monday.com
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and onboarding plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence product development roadmap
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements

- 3-5 years experience in a Customer Success/ Account Manager position 
- Native English speaker.
- Strong customer-facing and presentation skills with the ability to establish trust and credibility 
- Ability to work in a high volume environment
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- BA or BS degree
- Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage

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