Graduway Published: June 10, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Raanana
How many relevant years experience do you require for the role:
1 year

Description

Graduway, the leading alumni relations and mentoring software is looking for a passionate Customer Care Specialist who can work in US Hours, to join our growing team. As a member of our Global Customer Care organization, you will be responsible for enabling our world-class customer experience by servicing our 1000+ clients through inbound requests and customer community engagements.

Our office is based in Ra’anana.
Our standard working days are Monday to Friday.
Availability to work US Hours, Monday to Thursday, finishing earlier on Fridays.

Responsibilities:
- Handle incoming customer inquiries from request-to-resolution in a prompt manner
- Reproduce, document and escalate technical bugs to development teams
- Provide service through a variety of channels (tickets, chat, community posts, and more)
- Set up SSL/IIS certificates and troubleshoot issues as needed
- Liaison between customer and internal departments
- Identify areas of weakness and product/process improvement

Requirements

- Native or near English speaker with excellent writing skills in English - MUST
- 1 - 3 years in customer support roles
- Experience working in B2B SaaS organization
- Strong communication skills and technical aptitude
- Solutions-oriented with high attention to detail
- Experience working with a CRM or ticketing system (Zendesk) - advantage
- Ability to work autonomously in a high pace working environment
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