Survey Research Analyst

What is the role?

Zencity’s surveys help state and local governments understand and respond to the needs of their residents. Our research enables clients to effectively tackle many of their most critical challenges in areas such as infrastructure spending, economic development, and police transparency. With the insights from these surveys, leaders are able to make more informed decisions and deliver better results for their communities.

As a Survey Research Analyst, you will create customized survey solutions for our clients, from project planning and questionnaire design through data analysis and reporting. You will also help to develop the next generation of Zencity’s survey research tools and methods and make innovative and high-quality surveys more scalable through automation and productization. As part of a fast-growing organization, you’ll also have plenty of opportunities to build new skills and help shape the direction of the product in the years to come.

Responsibilities

- Work closely with the Customer Success team to determine client needs and deliver on end-to-end survey projects
- Write and customize questionnaires to measure residents’ beliefs, opinions, attitudes, and behaviors on local and national issues
- Process and analyze survey results to inform clients’ decisions
- Create and deliver customers’ reports, presenting survey findings and recommendations
- Collaborate with other team members in developing best practices, testing new research methods, and creating tools to streamline the survey process
- Collaborate with the product and R&D teams to support the development of our survey product

REQUIREMENTS

Required:

- Bachelor’s degree in urban planning, psychology, sociology, economics, public policy, or other social science degree
- 2-5 years of experience with quantitative research in a professional or academic context
- Experience working with survey data and analysis - must!
- Proficiency in survey design, fielding, and/or methodology, including questionnaire design
- Ability to analyze data using software such as Python or R
- Native-level English proficiency
- Excellent writing skills

Preferred:

- Proficiency in statistical analysis methods
- Experience presenting findings to senior-level stakeholders
- Experience working in a service-oriented and client-focused environment
- Public policy and government experience
- Familiarity with current events (especially social and political) in the United States