DRIVENETS Published: November 16, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Raanana
How many relevant years experience do you require for the role:
3 years

Description

DriveNets is currently seeking an inquisitive, technologically motivated, self-directed Support expert to join our Support team. It will be your job to deliver exceptional customer experience to DriveNets customers both internal and external, running our award-winning products. It shall be your primary responsibility to ensure systems reliability, scalability, and performance in an enterprise environment. This position requires a high degree of independence; customer-facing abilities included frequent customer communications. The Support expert is expected to provide fast workaround solutions, and also long-term product improvements.

Primary Functions:

- Provide world class technical service.
- Use creative problem-solving skills to manages customer cases and activities.
- Troubleshoots and analyzes network-related performance issues.
- Provides feedback to improve existing architecture to deliver a scalable, highly reliable network.
- Provide work-around for network issues.
- Helps develop and implement ongoing process and procedures.
- Stays current with latest trends in technology and the management and integration of those technologies.
- Work with R&D to develop and test solutions, install and test new products and versions worldwide.
- Use your experience and initiative to help Allot continuously improve both processes and services.

Requirements

- Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required.
- 3-5+ years of experience as Network Support Engineer.
- Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM.
- Strong IP Networking experience - WAN experience preferred.
- experience with both Cisco and Juniper networking technology.
- Strong documentation experience to create Standard Operating Procedures along with other needed documents.
- Experience working within an Enterprise-level environment and Tier1 customers.
- Familiarity with various forms of site-to-site connectivity (point to point, VPN, MPLS, etc.)
- At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations)
- Cisco UC experience - Advantage
- CCNP Switching routing certified - Advantage

Skills/Abilities:

- Motivated and self-learner through hands-on experience and on the job learning.
- Highly Customer facing abilities including acting under pressure.
- Proven track record working in a team environment and independently
- Ability to manage number of simultaneous activities while demonstrating accountability, upholding strict SLAs.
- Strong attention to detail and problem-solving skills with quick adaptation to change.
- Solid communication and interpersonal skills – personable, effective communication style required with presentation experience.
- Excellent English spoken and writing skills.
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