Here Mobility Published: July 2, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Raanana
How many relevant years experience do you require for the role:
2 years

Description

We are looking for excellent people to join us in developing a next generation product.

Responsibilities:
- Own customers and cloud technical issues
- Research, diagnose, troubleshoot and identify solutions to resolve customers issues
- Manage escalations and work with R&D, product, customer success and professional service teams to resolve them
- Document solutions, build knowledge bases and share them with other Tiers

Requirements

- Has strong problem-solving skills along with the ability to work independently
- Have experience with SaaS and cloud based technologies
- 2+ years of experience in Tier 3 technical support or a similar position
- Excellent service oriented skills
- Excellent written and verbal communication skills in English
- Bachelor’s degree, certification in Engineering, or proven relevant practical experience
- Able to own and manage incidents E2E, while working with engineering and customers.

We appreciate those who:
- Has experience in dealing with B2B and B2C customers
- Has years of experience with AWS, Linux and REST API
- Has experience with Python, Bash or other scripting language
- Are not afraid to say what they think.
- Are independent and proactive in a fast-paced environment.
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