Spotinst Published: May 14, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Spotinst is a dynamic, fast growing, technological startup with headquarters located in Tel-Aviv and additional offices in San Francisco, New York, Washington D.C. and London. With innovative technology that is revolutionizing the cloud computing industry and a team of highly motivated and creative employees, our vision is to optimize the way DevOps and R&D teams consume cloud computing.

Spotinst is looking for a self-motivated Support Engineer passionate for educating, designing, and building cloud solutions for a diverse array of large customers.

Responsibilities:
- Online interaction with our customers all around the globe
- Provide Tier-1&2 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
- Training customers for better use in our system, understand application architectures and software integration approaches
- Proactively anticipating and resolving incidents
- Actively monitoring Spotinst’s system
- Work closely with other departments such as R&D, Sales, CS etc

Requirements

- Bsc Computer Science, Information Systems or equivalent science degree
- At least 2 Years of experience as Technical Support / QA / Customer Success
- Proficient English - verbal and written
- Highly technical and analytical thinker
- Excellent communication and customer facing skills
- Strong interpersonal skills with a proven track record of working cross-functionally to resolve customer issues
- Experience working in the Startup/Hi-Tech industry
- APAC & Americas region - workdays: Mondays - Friday (with alternating Sundays instead of another day)

Preferred Qualifications:
- Experience with at least one cloud provider (AWS\GCP\Azure)
- Familiarity with Container technologies
- Ability to easily and rapidly learn and applies new technologies
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