Cynet Published: June 29, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Rishon LeZion
How many relevant years experience do you require for the role:
More than 3 years

Description

We are looking for a qualified Sr.Technical Account Manager to oversee and address our strategic customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships

What will you do:
- Provide technical support for customers to support post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics

Requirements

- Proven work experience as a Technical Account Manager/ Project Manager - 7 + years of experience
- Solid technical background with hands on experience in IT technologies ( cyber security advantage )
- International Experience with product companies
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Excellence English
- BSc degree in Computer Science or relevant field
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