monday.com
  • 87 active jobs (view)

  • Published: November 12, 2021
Category
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
More than 3 years

Description

* Candidates must be eligible to work and live in the US *

We’re looking for an experienced Solutions Architect to join our growing Client Services team!The Solutions Architect will be a trusted technical advisor for our largest and most complex implementations, designing solutions that use the monday.com Work OS in integrated environments.In this role, you will partner with the business stakeholders including Sales, Partners and Customer Success and with the Builders - Product, R&D and Security. You will work closely with the project team to create implementations that meet all perspectives of the business, both technical and operational.

About The Role:

- Work with customers and internal stakeholders to scope, architect, design, and implement solutions using the monday.com Work OS
- Support new deals from pre-sales stage, to POC, to post sale delivery
- Responsible for working with enterprise customers to solve complex issues through defining their unique setup with monday.com
- Plan and design customer’s onboarding solutions, API integrations, reporting program, custom scripting, user management, write user guides, presentations, and more
- Design more complex solutions that utilize our developer tools, such as the monday APIs and apps framework
- Supplement complex workflows using no-code tools like Zapier, Integromat, Mulesoft, etc
- Push the limits of the monday.com Work OS by building complex workflows for your clients
- Advocate for your customers with Product when their needs are not met
- Work closely with our Product Managers, R&D and CISO to ensure that our customers' goals are achieved.
- Play an active role in initiating, researching, and extending monday.com product capabilities for our customers by assisting customers in exceeding their business goals.
- Work closely with the Account Management, Sales, partners and Services teams, to advise and design creative solutions to fulfill customer requirements.
- Identify and lead internal strategic initiatives to grow the professional services practice; serve as an active contributor to the team technical knowledge and expertise.
- Serve as a trusted advisor on technical matters to our internal CS and PS teams.
- Support building and maintaining the technical knowledge of our professional services and client onboarding team.
- Develop proficient knowledge of the monday Apps framework and its capabilities in order to detect what can or cannot be achieved with it while designing a solution.
- Constantly learn about the monday.com product and modern technologies to offer the best solution to our customers.

Our Team:

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

Requirements

* Candidates must be eligible to work and live in the US *

- 5+ years of experience in B2B SaaS as technical customer success / professional service / implementation manager /technical project management / technical account management / technological consulting, specifically within implementation of complex products.
- 3+ years of experience in senior technical solution roles in an enterprise B2B environment.
- Specializes in digesting complex business requirements and designing comprehensive solutions that are flexible and adaptable to the client's needs.
- Strong knowledge of APIs (RESTfu, GraphQL)
- Ability to clearly articulate technical topics to a non-technical audience
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills with the ability to establish credibility with executives

PLUS

- Experience working with and guiding setup of SSO/SAML/AD and other identity authentication protocols.
- Experience with integration platforms (Unito, Workato, Zapier, Integromat) and web services
Visa sponsorship for this role is currently not available.monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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