Cato Networks Published: December 6, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Cato Networks is looking for candidates with strong technical and organizational skills to lead the work in a Network Operations Center. An ideal candidate will have shift manager skills, strong understanding of core networking and cloud technologies, switching and internet routing technologies.

Applicants should possess a strong knowledge with network analysis and packet capture tools, a strong knowledge of Wireless, Firewalls and Proxies is highly desired.

Candidates must also be able to interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges.

Responsibilities will include lead the group that monitoring, supporting and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools.

Cato Networks is building the enterprise network and security platform of the future. Our cloud-native network architecture is pushing the envelope on what can be done with cloud, software, and true genius. If you want to be part of team that changes networking and security forever - join us.

Responsibilities
- Manage shifts of NOC engineers’ team.
- Responsible for monitoring CATO Networks global network which includes Cato’s servers, Network equipment and SaaS application.
- Interface with multiple teams from business areas, Support, R&D and management as a team representative on major incident bridges.
- Implementing timely solutions to customer issues or escalating to another team internally when needed.
- Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, netflow etc).
- Provide T2 support for CATO Networks customers around the world.
- Working directly with worldwide service providers and vendors (ISPs) to provide last mile monitoring service for Cato’s customers.

Requirements

- Minimum of two (2) years’ experience in technical support role / NOC experience
- Experience with IT support including operating systems, applications, and networks
- Excellent verbal and written communication skills are required
- Knowledge of TCP/IP, HTTP, TLS, SSL Network fundamentals and commonly-used network protocols.
- Knowledge of switching and internet routing technologies and strong network diagnostic skills.
- Understanding of network monitoring concepts and management tools.
- Highly customer-oriented with strong interpersonal skills, including the ability to effectively work with people in your immediate team and with departments in or outside of the company, as well work independently as required.
- Ability to work under pressure, in stressful situations and in a 24x6 production environment while balancing multiple priorities.
- Ability to assess and prioritize faults, and respond or escalate accordingly.
- High level English - Excellent verbal and written communication skills are required
- Fast learner in rapidly changing environment.
- Team player.
- Excellent organizational, interpersonal and time management skills
- Manage shifts - advantage
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