Taboola Published: July 25, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
1 year

Description

* Candidates must be eligible to work and live in the US *

Read something interesting online today? There's a good chance it reached you because of our technology.

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune and Fox Sports.

Taboola, the world’s largest content recommendation platform, is hiring a Senior Technical Support Engineer. Taboola's Technical Support Engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.

The position requires troubleshooting complex web and backend technology issues and excellent communication skills. The Senior Technical Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.

In this job you will:
- Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
- Manage assigned cases to meet service agreement levels
- Ongoing support and Top Client case management, while working closely with the Business and Professional Services teams across the company
- Write technical notes and troubleshooting procedures to be used by the entire support organization
- Knowledge expert that will serve as the focal point within the team

Requirements

* Candidates must be eligible to work and live in the US *

- Experience in a technical support position in a multinational organization
- Media industry background
- Proven experience with internet technologies including: JavaScript, Google Analytics, SQL, Rest API, API, APK, S2S and Mobile SDK
- Troubleshooting experience
- Ability to understand flows and provide creative technical solutions
- Strong capabilities of building organized processes and structured formal documentations
- Fluent English and excellent customer facing and communication skills (verbal and written)
- Ability to comply with tight deadlines
- Multi-tasking, self-learning, highly motivated and a team player
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