Segmanta Published: June 24, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

Segmanta, the first ever survey platform specifically built for marketers, is rapidly growing and looking for a Customer Success Manager to lead and build further our CS team. Our customer base already includes multiple Fortune 500 companies, such as Procter & Gamble, Coca Cola, Nestle and L’Oréal.

This is a unique opportunity to join a fast moving SaaS startup in which you can improve your existing skills and grow in new directions.

Responsibilities
- Act as the point of contact for Segmanta's customers, ensuring that our customers are receiving maximum value from Segmanta’s features and capabilities.
- Manage a team of Customer Success Managers. Be in charge of deployment, onboarding, training, support and professional services to Segmanta customers.
- Monitor product engagement, usage metrics, and customer behavior with the goal of understanding customer pain points and opportunities for engagement.
- Build strong relationships with our premium and enterprise customers.
- Understand industry trends and market research best practices and communicate and implement these practices on behalf of premium and enterprise customers.

Requirements

- Prior 5+ years' experience in customer success management or account management.
- A strong grounding in a SaaS-based recurring revenue and growth business model - seasoned in understanding value drivers in recurring revenue business.
- Native-level English speaker – a MUST!
- Flexible mindset and ability to thrive in a rapidly shifting environment.
- A people person who enjoys assisting others.
- Analytical thinker with the ability to prioritize, multitask and adapt based on user needs and company priorities.
- Highly self-disciplined and eager to learn.
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