Riskified Published: May 14, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

Our Account Managers are the face of Riskified to our merchants. Your goal will be to learn as much as possible about their business and be our in-house expert on their workflows and needs.

As a Senior Account Manager, you'll be expected to proactively manage the business through periodic on-site reviews and web conferences.

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable.

Your clients will include Fortune 500 companies, big-box retailers, start-ups, travel merchants and much more. You'll be working daily with various teams within Riskified, including Product, Analytics, Data Science, and Developers.

When you see an opportunity that benefits Riskified and our merchants, your goals will include upselling & cross selling our services, as applicable.

What You'll Be Doing
- Be the primary point of contact for our strategic merchants. Build, monitor and communicate our KPIs to our clients
- Conduct an in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with all other teams (ex: product, analytics, finance, etc.) within the company to optimize customer experience across our portfolio
- Assist new enterprise customers as they join Riskified’s platform and begin using our services

Requirements

- Minimum of 5 years experience in a customer facing role - MUST
- Enterprise B2B experience with international clients - MUST
- Fluent English speaker - MUST
- Tech-savvy with strong analytical and technical skills - MUST
- Superb writing and communication skills
- Great interpersonal skills and a team player
- Problem-solver, resourceful and independent

Advantages:
- Experience in a role that requires consistently reclosing/upselling/cross-selling opportunities STRONG ADVANTAGE
- Analytics background/statistics/big data
- eCommerce/Fintech background
- Experience working in a fast-growth B2B SaaS setting
- Native English speaker
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