Cellebrite
  • 32 active jobs (view)

  • Published: April 14, 2022
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
2 years

Description

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.

About us:

At Cellebrite, we serve the top Security and Intelligence Agencies in the world with our state-of-the-art Web Intelligence solutions. While digital life is becoming the core of our activities as humans, allowing us easy communications, social activities, e-comms etc. it is also used and leveraged by criminals, terror groups and hackers to execute crimes and terror acts and undermine the security and safety of our society. Our solutions assist investigators and analysts with their day-to-day fight to identify and investigate threats.

Our employees are the core of our organization and together we are revolutionizing the way Intelligence Agencies are leveraging Web Intelligence. We make the world a safer place!

We are currently expanding and growing our activities, we are entering new markets, we are leveraging AI and Machine Learning and we are looking to add talented, dynamic, and curious people to our family.

So, if taking part in developing a value driven product with cutting edge technologies and in a family environment is your goal, your place is with us!

About the position:

As our customer support, you will have an opportunity to represent sophisticated OSINT products our high-end security customers depend on. Your daily routine will involve f2f interactions with end users in order to achieve their full satisfaction with Digital Clues products.

What you will be dealing with:

- Provide first level on site contact and convey resolutions to customer issues
- Track, route and redirect problems to correct resources
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations

Requirements

- Superior customer service and communication skills
- Excellent time and task management
- Self-directed and work independently
- Strong problem solver - proven ability to think creatively and find solutions
- 2-3 years of experience in a customer-facing role, giving tech support
- Good Linux skills – administration level - mandatory

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