Program Implementation Manager

HiredScore is an award-winning Artificial Intelligence technology that powers the hiring decisions of some of the largest companies in the world. HiredScore’s technology helps make a fair hiring process by removing biases from the recruiting and selection process. We enable Talent Professionals to respect candidates by ensuring that candidates who apply to jobs hear back more quickly and are suggested for jobs that fit their background with tech-enabled improved candidate experience.

We’re looking for a Program Manager to join our growing Professional Services Team with motivation and a desire to learn and to play a key role in helping onboard new clients. The Technical Project Manager is the primary contact point for the client in the pre-launch period and will lead the overall project implementation while ensuring scope, quality, timeline, and project KPIs are met. The Technical Project Manager serves as HiredScore's solution consultant, also bridging between the development team, product team, and client during the project implementation period, all to ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.

You will gain experience working with diverse stakeholders such as HiredScore’s executive team, development, product, and professional services teams, client success teams, and our client’s senior leadership.

Roles & Responsibilities:

- Partner and collaborate with cross-company stakeholders and teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validate, launch, support, and monitor new features
- Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; Identify, track, and resolve issues to ensure meeting commitments and project success
- Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
- Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success
- Understand client needs and challenges, offering valuable and viable solutions to meet their requirements
- Configure Hiredscore product in client environment as per Statement of Work and project implementation plan
- Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
- Communicate to the client any maintenance needs of the new implementation for a defined period post-launch.
- Maintain detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review
- Work with client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover
- Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed

What You Need:

Motivation, Innovation, Passion, Integrity, Independent, Self-starter, Teamwork, Customer-Focus.

- 4+ years of experience in technical or Project Implementation Management
- Experience with external client-facing global enterprise
- Must have experience implementing SaaS / have worked in a Software Delivery environment of large-scale projects
- Demonstrated ability to handle day-to-day work challenges confidently; adjust to shifting priorities, Identify and solve technical and operational issues during implementation
- Experience with configuration tools and ability to fulfill technical tasks
- Strong analytical skills, Thorough understanding, and capability to interpret client business needs and translate them into application and operational requirements
- Ability to professionally engage with diverse stakeholders - executives, managers, users, and subject matter experts
- Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure
- Fluency in spoken and written English - Verbal, presentation, and written communication skills
- Team player with self-management skills, adept at executing projects from scratch, and collaborating with cross-company stakeholders
- Availability and flexibility to work during US hours

Advantages:

- Familiarity with SQL/NoSQL databases
- Familiarity with Agile methodologies and the software delivery lifecycle
- Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository
- Industry Knowledge of HR Tech Industry
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).