Graduway Published: September 27, 2019
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Hebrew not required
Location of job
How many relevant years experience do you require for the role:
2 years


Graduway is the leading alumni relations and mentoring software platform with over 1000 top education institutions as customers. We are now seeking a highly motivated Professional Services Manager - US Market, who is capable of handling a complex client-facing environment, to train and onboard customers to our platform.

In this role, you will be responsible for building and implementation of Graduway platforms. The aim is to launch customers as quickly as possible and help them grow their network by consulting on marketing and growth strategies.

Our office is based in Ra'anana.
Our standard working days are Monday to Friday. (Ready to work 2 PM to 11 PM Monday to Thursday, finishing earlier on Fridays)


- Serve as the client's main point of contact for the first 3 months
- Run customer meetings and training sessions, and liaise with internal teams (support/product/QA/R&D/marketing) as necessary
- Establish a transparent project plan with clearly agreed upon timelines and goals
- Build a website based platform
- Work with the account management team on account growth strategy
- Consult clients on how to best market career services, alumni relations, fundraising, and mentoring resources to grow their engaged network
- Demonstrate creative problem solving and decision-making capabilities
- Own identification, communication, escalation, and resolution of issues


- 2+ years of SaaS experience in a client-facing role
- Experience in training, onboarding, implementation
- Native English Speaker, Must.
- Excellent communication and presentation skills, polished demeanor
- Fearless and persistent, takes initiative
- Attention to detail and highly technical - a must
- Experience using SalesForce CRM - preferred
- Knowledge of education/alumni relations/career services/fundraising - preferred
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