Graduway Published: May 13, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
Raanana
How many relevant years experience do you require for the role:
2 years

Description

Graduway is the leading alumni relations and mentoring software platform with over 800 top education institutions as customers. We are now seeking a highly motivated Professional Services Manager, who is capable of handling a complex client facing environment, to train and onboard customers to our platform.

In this role, you will be responsible for building and implementation of Graduway platforms. The aim is to launch customers as quickly as possible and help them grow their network by consulting on marketing and growth strategies.

Our office is based in Ra'anana.
Our standard working days are Monday to Friday.

CORE RESPONSIBILITIES:

· Serve as the client's main point of contact for the first 3 months
· Run customer meetings and training sessions, and liaise with internal teams (support/product/QA/R&D/marketing) as necessary
· Establish a transparent project plan with clearly agreed upon timelines and goals
· Build a website based platform
· Work with account management team on account growth strategy
· Consult clients on how to best market career services, alumni relations, fundraising, and mentoring resources to grow their engaged network
· Demonstrate creative problem solving and decision making capabilities
· Own identification, communication, escalation, and resolution of issues

Requirements

· 2+ years of SaaS experience in a client facing role
· Experience in training, onboarding, implementation
· Native-level English
· Excellent communication and presentation skills, polished demeanor
· Fearless and persistent, takes initiative
· Attention to detail and highly technical - a must
· Experience using SalesForce CRM - preferred
· Knowledge of education/alumni relations/career services/fundraising - preferred
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