• Published: March 7, 2021
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years


Our team is growing and we are looking for an Implementation Consultant to join our Implementation team. You'll work closely with customers to implement to help their business needs and challenges.

About The Role

- Take ownership of new accounts and manage their onboarding
- Build strong relationships with our clients to understand their needs and ensure their success with
- Act as a project manager to ensure timelines are met
- Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of the team
- Work with customers to build their most time-sensitive workflows into and ensure there is a clear end-user training plan for those workflows.
- Empower customers to connect their goals and challenges with the solution in
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and onboarding plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence product development roadmap
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


- 3-5 years experience in a Customer Success/ Account Manager position
- Native English speaker.
- Strong customer-facing and presentation skills with the ability to establish trust and credibility
- Ability to work in a high volume environment
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- BA or BS degree
- Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage

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