vCita Published: October 7, 2020
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

We’re looking for a Product Support team leader to join us!

We are frontline support. To the customer, we are the face of WiseStamp. To the company, we are an advocate for the customer.

Full Description

WiseStamp is an email signature solutions market leader. We provide easy and robust email signatures solutions for end customers (b2c) and companies of all sizes (b2b). Since WiseStamp got acquired by vcita, we’ve increased our growth rate and are looking to strengthen all our teams.

We are looking for a Product Support team leader to manage our support team, with a passion for hands-on support work and managing and developing employees.

Candidates should have a solid technical background and exceptional customer service skills.

Responsibilities
- Manage and lead a remote product support team.
- Learn the ins-and-outs of WiseStamp’s products and the services that are offered.
- Lead by example by talking with WiseStamp users, sharing your knowledge and expertise.
- Troubleshoot and guide your team and our users to fully utilize all the services we offer.
- Learn WiseStampe’s clients and their expectation to drive constant improvement in the support team’s results.
- Work closely with teams across WiseStamp to help navigate improvements.
- Optimize and build out our internal and external knowledge bases.

Requirements

- Driven: You take the initiative, always looking at what you can do, what you can learn, and what projects can be taken on.
- Experienced: Background in product support teams in other SaaS companies
- Customer Obsessed: You’re the person who advocates for the customer. You make sure bugs don’t fall in the cracks, and always follow back up when promised. You go the extra mile.
- Tech Savvy: Are you the go-to tech person on your team? We want you!
- Curious: You love to troubleshoot to get to the root of a problem.
- Great Communicator: Whether you’re writing an article, talking with developers, or handling a ticket from a user with limited computer knowledge, you tackle it all. It’s important to have excellent written and oral communication skills to succeed in this role.
- Coachable: You know there’s always room for improvement. You seek out constructive criticism and opportunities to grow
- Extra Credit: Experience using Zendesk, JIRA and basic HTML skills.
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