Claroty Published: October 3, 2019
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years


Claroty is the world's leading industrial cybersecurity company. Leveraging broad expertise in the Operational Technologies (OT) that run the world's critical infrastructure, the Claroty Platform provides visibility across a rapidly growing and opaque attack surface. Its Deep Packet Inspection (DPI) technology, crafted to the unique and often proprietary OT communication protocols, delivers award-winning vulnerability and threat monitoring, enabling our customers to preserve reliability and trust in the face of mounting operational risk. Founded in 2014 as the second portfolio company of Team8, Claroty is headquartered in New York City with offices in Tel Aviv. It is backed by the world's leading cybersecurity and technology investors, including Bessemer Venture Partners and Temasek Holdings.

We are looking for a hard-working and passionate Product Support Engineer to join our team of experts that secures critical systems in the OT world.

- Taking ownership of customer issues reported and seeing problems through to resolution
- Demonstrate critical thinking, strong communication skills and ability to develop strategic ongoing customer relationships
- Work closely with Product Management and Software Engineering teams to improve Claroty products
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Analyze and resolve complex high-end customer problems


- 2+ years of experience as Product Support Engineer
- B.A/B.Sc. degree in Computer Science or related technical discipline
- Highly experienced with troubleshooting skills
- Fluent English (written and verbal)
- Relevant technical work experience including network and/or Linux system administration and troubleshooting.
- Experience working with enterprise network.
- Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP, JSON
- Working with networking tools (i.e. Wireshark)
- Experience with Industrial control systems – Advantage
- Experience working in a Cyber Security company – Advantage
- Experience with MySQL / MariaDB – Advantage
- Python and/or Shell scripting – Advantage
- Working with virtual environments – Advantage
- Self-learner
- Highly Motivated
- Willingness to work under stress.
- Team player
- Passionate for Technology
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